An Assessment of the Effect of Remuneration on the Construction Performances of the Professionals in the Nigerian Building Industry

Abstract

Construction professionals are the authors on one hand and co-executors of constructionprojects on the other, therefore, the quality of the services expected of them in constructionproject delivery as environmental resource manager is key. This paper investigated whetherquality of service of the construction professionals in Nigeria is influenced by the level ofprofessional fees receivable for services rendered hence their resource management role. Thedeterminants of service quality are identified and their means of evaluation examined usingthe SERVQUAL; instrument used for measurement of the service quality on responses gotfrom a set of questionnaires administered on the construction stakeholders comprising of theconstruction clients on one hand and the construction professionals on the other hand inLagos, Nigeria with a view to assessing the perception of the clients regarding the quality ofservices being received from their construction professionals vis-a-vis clients expectations.The study revealed that there was no significant relationship between the level of fees paidand the quality of service rendered by the construction professionals as the result of theanalysis of variance between service quality gap and the various methods of fees paid is notreflected in the service quality of construction professionals.